Retrieving chat messages from dating websites
A relationship is not always the easiest thing in the world to manage, and when you suspect your spouse of cheating, life can be very difficult. Are you being overly paranoid? Are you seeing signs of infidelity where none exists?
While it should always be a last resort, it is possible to spy on your spouse with your computer and set your mind at ease, or escape a troubled relationship with a clear conscience.
This article will cover a few simple ways that you can spy on your spouse with your computer. While MakeUseOf authors have covered a number of very useful tools to prevent others from spying on you, such as Aibek’s article on How to Cheat Keylogger Spyware How To Cheat Keylogger Spyware How To Cheat Keylogger Spyware Read More or Varun’s article on Public Computers Made Safe Public Computers Made Safe - Security Tools and Tips Public Computers Made Safe - Security Tools and Tips Read More , the concept here is actually the monitoring and logging of how people are using your computer.
The ethics are certainly debatable, but in the end, you must ask yourself how ethical infidelity is. If you discover that you’re being overly paranoid, then uninstall all of the applications and continue on in your marriage with confidence. However, if you discover that you’re married to a liar and a cheat, isn’t it best that you find out now rather than many years from now? Once you’ve worked through the techniques in this article, you will have the answer to your questions either way.
VNC is a very popular, free remote computing application. While it’s an excellent way to remotely control a computer, it is also one of the best applications for spying on unsuspecting users.
This approach requires a unique configuration. First, install the full free version of VNC on the computer that you want to monitor. Install it in “service mode,” which will automatically launch the application every time the computer starts up. Enable password protection by opening the configuration and clicking on the “Authentication” tab. Next to “VNC Password Authentication,” click the configure button and create a secret password.
You’ll also want to configure it so that when you connect with your PC or laptop, it doesn’t affect the computer and signal to the user that something is up. In the properties screen, click the “Inputs” tab and configure the VNC server to ignore all inputs from clients.
Make sure all boxes are unselected. The final step is to install the software on your laptop or PC at some other location. Once it’s installed, open the application in “viewer” mode and view properties. Click on the “Inputs” tab and make sure that the boxes are unselected for the viewer to “send” anything to the server.
Once you have the server (the suspect computer) and your viewer configured, you can connect to the remote PC whenever you like and monitor how the person sitting at the computer is using it. This can be boring and tedious, or you might find your unsuspecting husband/wife visiting some questionable websites…
Accessing Cell Phone Records
One of the more common methods that cheaters use to secretly communicate with their “lovers” is through the cell phone. Many people feel that since their cell phone is so easy to use in secluded locations, that it is a safe way to facilitate an affair. Unfortunately for cheaters, the cell phone is the worst device for trying to have private conversations.
Few companies are as diligent at keeping such detailed records as cell phone companies. Not only can you view the date and time that certain numbers were called, or which numbers called the phone, but often you can also view the length of the phone call. How do you have a look at those records?
If you are listed as one of the owners on the cell phone account (most families have multiple cell phones under one account) then you have every right to view the bill. The easiest way to do this is online. If your spouse hasn’t set up an online account yet, that’s even better. All you have to do is configure the account for online billing using your email address. However, if your spouse already has an account set up, getting access is simple.
First, visit the online login page (this example is from AT&T Wireless).
Click the “Forgot your password?” link, and you’ll be taken to another page where you can have the password sent to the cell phone.
The trick to doing this is to submit this form late at night when you can “borrow” the cell phone. Submit the number on this page, click continue, and then view the password that gets sent to the phone via text message. After this, you’ll have full access to the entire online log of cell phone calls. Be careful, if you are not listed on the account, you could potentially get into legal trouble – so tread carefully.
While there are dozens of MakeUseOf articles outlining how you can remove keyloggers from your PC, in this case you are actually going to install one so that you can monitor all activity on the PC. Running a keylogger can reveal some very fascinating information about your spouse. One example of such a keylogger is the free version of the Revealer Keylogger.
When you launch this application, you can set it up to automatically launch at Windows startup. You can also define the special key combination that will open the invisible application.
This particular application doesn’t allow stealth startup, so if you want to use this app, the best approach is to start it up secretly just before your spouse is about to use the computer. Then walk away into another room and allow the application to do its thing.
Many free keyloggers do a terrible job capturing keystrokes, especially if the user types fast. I tested four free keyloggers and found that Revealer was the only one that captured every keystroke. It even logs application use as well. The results of such a log could turn out to be rather shocking – so be prepared!
It’s important to keep in mind that all of the techniques detailed above should be used as a last resort. Many people find themselves in some very difficult situations, and however hard they try, they just can’t get to the truth. Technology can offer answers that a lying spouse refuses to provide. By capturing the evidence that proves infidelity or disloyalty, you can then free yourself from the burden of living a life full of doubt and worry.
What is your opinion on the ethics of using technology to spy on your spouse? Is it OK or is it an invasion of privacy? Share your opinion in the comments section below. Do you also know of any other software tools which can be used? Tell us about them too.
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- [ ] I went through hell hiring an hacker my wife was cheating on me but their was no strong evidence to get rid of this I told my best friend about this he told me to be patient while we think of possible solutions fews days later he contacted me telling me he spoke with his neighbour who is a professor In a prestigious university in the state he told Prof. Richardson about my situation and he recommended a particular hacking company in name of chaos computer club he said they are one of the best set of hackers in Europe in recent time I was so anxious when I heard this My friend then sent me these contacts:+1(917) 283-6083)/DIXIIV HACKERS. I called immediately in which I got a quick answer on call I was paranoid to explain the situation I was going through I could remember vividly it was wang chun who attended to my case I requested for hacking my wife's phone within 20 minutes I was called that my job as being done they asked me to install the application sent to my email address after I installed this application on my phone I was able to read the text that came in and out of my wife's phone I later confronted with sound evidence that she was cheating on me she asked me forgiveness am just happy my family is back again I really do thank my friend and chaos computer club for lifting my spirit and family again.
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The method on how to spy on someone through their camera phone has been lingering in the minds of many people. As a matter of fact, I know it also comes as a surprise to many people reading this article. Have we all used our camera phones to take the best shots in our day to day lives-right? However, did you ever know that you can turn your camera phone, or that of a friend into a spying gadget? If you didn’t, now you know. How is it done you may ask? The answer is simple; get a spying app that will function by monitoring different people through the camera.
To cut a long story short, I’m going to illustrate to you how to spy on someone through their camera phone with or without their knowledge. (PS: You can also spy on others with a best spy camera.) (Genuinetruthfinder@gmail.com .. or text / telegeam +1 203 759 8445 . She has been of great help to me and i believe she can be to you.
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cheating spouses often exhibit noticeable changes in behavior. Catching a cheating spouse may be difficult and even require the use of a private investigator. Private investigators may use personal surveillance techniques, video taping, or photography to obtain proof of the infidelity. In some cases, a private investigator may do a background check on the individual to obtain information of their past. You have to note that not all comment are real most of them are spammers and from what i have been made to understand, this job doesn’t come cheap. In the case of mine I requested for the service of this private investigator (captainspyhacker2 AT gmail DOT com ) who helped me gain access to my husband phone remotely using his techniques he did the job with no traces. up to this moment I still monitor his phone because I need a strong proof for divorce. Thanks Captain for this wonderful service you offered m
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Please stop getting scammed by fake hackers. If you need to check on your partner's sincerity, employee's honesty, recover your hacked email passwords, Social network hacks (i.e Facebook,Whatsapp,Twitter,IG and many more), change your school grades, or you want to gain access to your cheating spouse phone. All you need to do is Contact the best hacker via (email@example.com) a trial will convince you.He is totally legit and certified, All thanks to him for helping me catch my cheating wife.
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is he expensive? also if we are in asia can he help?
hi are his charges expensive? also can he help if we are in asia?
Hello if you suspect your spouse is having extramarital affair,
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if you need hacking into a cheating spouse phone,email, Facebook, bank statements, etc..
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contact cyberhacktivist1 gmail com for any kind of mobile hack;hacking iCloud or jailbreaking your iPhone, he has helped me before so i trust his job and i can vouch for him, he can give you solution to any hacking service.? thanks
I don’t usually buy into this sort of stuff, but it feels so REAL!if you truly want to know if your husband or your wife is really cheating mail dejatech007@gmail..He is a certified ethical hacker and a systems programmer who can bypass any firewall.he does any job ranging from school record upgrades, email hacks, facebook hacks, whatsapp hacks,text messages,viber. Just name it and it 100% assurance
hey everyone, I’m Stephanie. hackerethique helped me when I was going through a lying phase from my cheating boyfriend. He was able to help me intercept all communication that went through his phone, both sent and received. My phone was basically a mirror of his and I directly got his text messages, call logs, multimedia and access to all his social network messages. Mr. Bruno made the whole process look so easy and the spyware came with instructions that made it very user friendly, I dumped my now ex-boyfriend's cheating ass and I am really happy I moved on. I promised to help my PI (Bruno) tell my friends about his services: if you need to be sure about your partner's sincerity all you need to do is shoot him a mail at hackerethique gmail com. his rates and very affordable and worth every penny. Although, likes being very discreet for obvious reasons so you could mention my name for a quicker response
Hi Ryan, I have some Technical question .. To setup this VNC .. as you writing about what have to be set it up .. Install it in “service mode,” . Enable password protection . “VNC Password Authentication,” . “Inputs” . etc. . SO my question is , do i have to install and set up this VNC in the location where the laptop is used .. i mean the internet service location .. if this lets call it TARGET laptop is behind the VERIZON ROUTER WITH FIREWALL ?? What i mean is if i have to set up any IP address AND PORT FORWARDING TO HAVE THIS VNC TO WORK . IT LOOKS LIKE EASY TO DO . BUT I'M NOT SURE .
OR IF ANYBODY KNOW HOW TO DO IT . I'D APPRECIATE THAT .. :)
I took my cell phone with me one morning when I needed to spend the day talking to my affair partner. I finally answered the phone at 5 that evening which set up the ability of my husband who wrote a program and installed it on his phone to remotely seize all functions of the phone I told my husband I would be home by ten after spending the evening with an old college roommate. I was more than a little anebriated when I accepted the offer of a nightcap at the other mans hotel room at the Hyate. my husband bot tracked us and listened to everything that went on that night and the next morning when I arrived home he trapped us in the drive. When he raped on the window with his cane I knew he had listened in on us when my husband said your loser cripple want to get you out of the house and down the road with your "girlfriend" The main problem with that he was also married and just saw me when he was in town on business. So he cleared the drive and followed us. Into the house. I could hear him and his cane come through the kitchen then the other man said watch this as he swept my husbands cane, Before the police arrived my husbands cane had shattered the left side of the other mans scull flying across the room like a spear.
My husband had pulled himself across the room and was breaking every bone above his chest yelling with every hit who's the pathetic looser you let a cripple take you. When I tried to stop my husbands rage by holding his arm I was swatted into a corner and crawled over and called 911. Two weeks later after trying to kill his father in the stress center the week before. He was being released on a night I had made a promise to his father mother and his fathers best friend I would go to a fund raising dinner as the fourth at the table. I had just finished getting ready when I heard somebody come through the patio doors. I had nor remembered the center sent his cane home with me and I did not hear it on the floor. I went out thinking it was his father mother or his fathers friend asking for help with a clasp and ran square into my husbands chest. I did not make the dinner that evening, nobody else did either. My husband forced the first sex in 31 years for him that night. wit6h me begging him and even trying to negotiate the way the evening went. I gave my husband 100.00. Told him to pick a place to meet in 4 hours, and we could get all his grievances against everyone on the table from the last 31 years of our marriage, I just wanted a way to slow things down to think. I did want to come up with solutions that would be satisfactory to all. MY husbands only consideration that night was he was the only judge and arbiter under his roof and from that day forward his word was the only thing that mattered under his roof. I was forced into sex that evening. The first sex he had from me in 31 years and he wasn't nice about it. I was begging him to understand if he had been allowed anything he wanted the last 31 years this was the result him taking every thing he wanted without regard for needs. and his spying on me set up the next three years of hell which has not finished.
Callie - this sounds like just about the worst relationship I've ever heard of. I hope you're out of that situation now? That is definitely not how a person should behave when they use software to uncover an unloyal spouse!
Need a hacker? I was in a bit of a tough spot and didn't know what to do until a friend recommended this guy cybershadow76 AT gmail.com. I was pleased with his professionalism and thoroughly satisfied with how he handled it. He's your guy if you need one!
so you'd trust an unknown hacker to spy for you, on the understanding that he might also spy on you, rifle through both your bank accounts, etc?
if you're that desperate for info that you trust an anonymous recommendation from an unknown source, you probably deserve to be cheated on.
don't be a moron and think about something less mental like having a serious conversation with your spouse!
Another solution would be to use Fireworld Controller, it include bult-in keylogger and spy-bot..
I don't believe that it is wrong to spy on a cheating spouse. If they are pathological liars what can one do? My husband has been chatting with women online for years and justifies his disgusting behavior by saying it's harmless and just fantasy. He knows he is hurting me but he still continues. I need to monitor his internet activity as I will never get the truth from him. I had Webwatcher installed but it's very unreliable. I hardly receive recorded data. I would like to know of a solution that is reliable and discreet. He travels a lot so I need something that will give me peace of mind when he is away from home. He is tech savvy so I know that he detects something so I need software that is untraceable. Please can someone give me advice on this. Thank you.
here is your advice, though i seriously doubt you will consider it:
1. you say he's a cheating spouse. if you know this already why do you require further evidence?
2. you are being hurt and you say he doesn't care as he believes it is harmless. either accept it (of course, you shouldn't) or do something about it. are you prepared to leave over this? if not, what is the point of spying further? beyond hurting yourself, what will you get out of it?
3. if you genuinely believe you already have the 'truth' then how does it help you to have a confirmation from him? how will that change things? or maybe you don't quite believe it?
4. how do you get peace of mind from spying on him? in your current state, as you believe him to be a liar and a cheat, it will be impossible to prove himsel in your eyes as you will merely believe it's going to happen, one day. you're not his mother or his conscience so, if you believe it's going to happen, why wait?
5. what if you're wrong? you're just as likely to cause a break-up with your spying as his presumed infidelity.
i'd suggest youu get to the root of your belief. if you genuinely have proof then you'd be better off finding out why he conducts himeself like this when he already married? maybe there's something to work on in the relationship to bring about more faith in each other?
he either is or isn't a cheat. if he is, why is he. if he isn't, why do you want to believe he is?
answer all these questions before going down this path of further spying.
My partner has cheated so many times on the internet but has promised he has changed and will never do it again. He has even given me his Facebook password, now of course he will not go on there. I want to tell him that I am giving him another chance and for him to change his password to something I do not know. If I add this spyware and get him to change the password, will I be able to see what the new password is? I know it sounds awful but I need to know the truth if he really has changed or not.
You have to be really careful about accessing any systems you don't have authorization to access. You'll notice the examples in this article are about shared computers or shared cellular accounts -- so you have legal access to the system. Trying to hack into a system or an account isn't just unethical but could get you into legal trouble.
It's a good article. What if it's the lying cheater who is doing the spying? How do I prove that? I know there are clues, I just need to know exactly what I am looking for.
If you aren't cheating, it doesn't really make a difference if the person is spying on you, does it? The goal should be to out the cheater -- spying on an honest person is really a waste of time for the "lying cheater".
Im not so good with technology,,Im sure my husband is cheating. Im suffering with Domestic abuse. Im mother with 2 beautiful children,im 24/7 mom and wife,,my life is all about them..Im pretty,christian and honest person,,But my husband said bad things about me just because i believe in God and His religion is Anonymous. Pls I have no proof or anything to show Him that he is cheating,,He called me crazy,,stupid ect. I need help. Thank you so much.
If you are suffering from domestic abuse, I'd say you have a better reason than cheating to leave your husband.
Someone who has nothing to hide, hides nothing. when you are married, if you are as one, as you should be, there is no privacy. when your life and heart are at stake, do all you can to get to the bottom, these programs will either bust a person who is wronging you so you can move on, or prove their innocence. Technology is a wonderful thing!!
How much time would I need to install set up and make sure the program works? My husband stays at home while I work.
Infidelity is an automatic and final track to divorce and separation, period.
JP - you said, "Infidelity is an automatic and final track to divorce and separation, period." - Well, I tend to agree, however, what is your point with regard to this technology being used? Personally, I agree with the general consensus here that many are stuck without recourse to prove their suspicions, and though it is an ugly and very painful situation all around, peace of mind being hard to come by (given the fact the alleged will not ever tell you if they are indeed doing what you are suspecting them of doing), you have to take things into your own hands. It is unfortunate, but, if things were different, well, as Steven Wright used to say, "on the other hand, you have more fingers."
great stuff, dont mind bad coments, this is educational and very usfull.
Sorry, I should have been more explicit. It logs the person off and goes to the login screen (Windows XP login screen). I've checked and unchecked everything you've said.
I'm doing this for all the computers in my boss's office.
Ryan Dube - I have followed all of your instructions for installing VNC, but every time I log into the other PC, it takes it to the home screen. What is configured wrong?
Hi Brenda - when you say it takes you to the home screen, do you mean all you see is the desktop of the target computer you're connecting to? Or do you mean it's not connecting at all?
Ehm.. I don't know if i should be posting this in here. But here goes.. :P
Hamachi is a great application i use to help friends (who already have VNC installed) fix issues on their PC. But sometimes I kinda take a peek at the stuff they do on the internet (which is mostly watching p**n). My fav thing about this application is, people with dynamic IPs (or behind firewall and stuff like that) still get the same hamachi ip. For more info check out the Wikipedia Article or google it. :)
Come on now guys! It's obvious that stuff like this are at the discretion of the user. It's how you use it. A knife is supposedly for the kitchen most of the times. Yet it is there in plain site at the kitchen and you can use that to kill people. It is of the importance of how you use it. Bottom line no matter how many laws out there are. It all comes down to the proper use of it in any given situation. One final blow of an example. Get this right. My cousins are cops. Some cops are bad. They have guns. Who's protecting us now from them? Huh? It's how you use it. If you have to use it to save someone, or for a better cause. It has to be done. I'll say it'll take ages of debate and no one will ever get the right answer simply because one answer is right for one doesn't necessarily mean it is for the other.
Hi Jake - thanks for your comment. Yes you'll need to know the current IP address of your VNC server. Log onto that PC, open a command prompt and just type "ipconfig," and make a note of the IP address. Use that IP to connect to that server from your viewer.
I dont know if I can do this. im not good in computers,,My cruel husband put pasword every where,,cell phone ,tablet,, computer,laptops. He hide everything ,,we married 7 years a go and He never let me see anything in His Stuff., This is terrible. I know He is cheating but I cant have any evidence, Pls help. My life is so sad living with this situation. He is not honest.
Hey Greg - yes, actually when VNC is installed you'll see an icon in the lower right corner of the screen with "VNC" on it. Most users won't even know what it is.
I think my gf is cheating, so I got questions for the VNC is there steps missing like do you need the ip address or something else to connect the viewer to the server?
how do you find out if this has been installed on your computer though?
I think it's an awesome article. Very well written. A few years back I was using VNC so I could check e-mail and such from home, while I was at work. I logged on once and my now ex-wife was doing something she shouldn't have been. And she knew we had VNC.
can i make money off this or is it usa
Thanks for all of the great comments everyone. Even those of you who feel such an article is wrong - I respect that. My motivation for writing this article came from being asked by a friend what he could do, as he suspects his wife is having an affair. He knew that I'm a tech geek. I asked why he suspected her, and his reasons were pretty convincing - caught her in a few lies, etc.
Therefore, I shared the same information with him as we've offered in this article here. with the caveat that you've GOT to understand what's reasonable and legal where you live, as many of you have correctly pointed out. Also - if you want to understand how to *prevent* people from spying on you like this - heck, MakeUseOf is loaded with awesome articles on how to clean keyloggers and otherwise protect your PC.
With all of that said - I think from the reactions here that the act of spying certainly does raise some interesting questions. As many of you have stated, if you choose to spy, is the relationship already over at that point? I really don't know the answer to that - it's a very tough call. Thanks again for all of your comments - I've enjoyed reading all of your opinions.
Thank u for help!. God bless you. nothing is more terrible that know that your love is cheating and not evidence.. :(
I like this piece. Even if you don't want to spy, it educates people who might be the target of this kind of thing. It's not just jealous lovers who might use these tactics, it could be your boss, housekeeper, coworker, kid, employee, creepy guest, the guy that fixed your computer or sold you the used cell phone. You may be the most ethical person on earth but it's good to know what's out there. I've been married for 29 years and so far I haven't spied on my husband. But who knows, maybe sometime I might want to and this article will be useful. Show me the tools and let me decide how to use them.
how should I spy on my older brother . what things should I do or make to spy on my brother. I am 9 years old and I am a girl.my name is sarah. I will send you on my dad"s email because I do not have an email.
sorry but I tought you will help me. please answer me. thank you. I am waiting
Ryan/Mark This is a great tutorial, however one should check the local laws and federal laws before adopting such behavior in a spousal case. There are plenty of people with felonies on their record now for conducting activities such as this. It's irrelevant who owns the computer, who owns the phone line, who pays for the internet connection, etc. If the person using the computer has a REASONABLE expectation of privacy, and you violate it (in a judge's or jury's eyes) you will be in some deep and very hot water. Talk to an attorney before you do anything like this for this kind of purpose.
Ithink this article was RIGHT ON! It's up to each person how/where/when its ok to use this or not use this information, BUT some of us "want" to know, if your not one of those then use your delete key.
Makeuseof isnt the moral police for goodness sake, there are lots of other information everyday that doesnt pretain to each of us as well, I dont use MAC so all those arent worth my time reading, and vise versa, Pick and choose what your interested in and leave the rest of us the right to do the same.
Quit expecting everyone else to only read what YOU would want us to read, this is still America!
Hats off to you Mark, Some of us actually appreicate your article!
I am the editor of MakeUseOf and I would just like to make a few comments on why I chose to publish this article.
I know a couple of people who are trapped in unhappy marriages mainly because their spouses are unfaithful. But the one thing that stops them from leaving the marriage and getting a divorce is that they can't prove to a divorce court that their spouse is cheating on them. No evidence of infidelity means no divorce. So they are forced to stay at home because otherwise if they left with the kids, they would have nothing.
So when I read Ryan's article, I immediately decided to publish it because I am sure there are many other people out there in similar marriages (not just wives but husbands too) who need that proof for a divorce to get out of marriages and this technology will help them to do it.
Yes, in the wrong hands, these programs can be used for other scary things but ALL technology can be used for other bad things if you put your mind to it.
If you have already made your mind up that this post is disgusting then my comments will be meaningless. But to other readers, I hope that what I have said will help you to understand my reasoning for publishing Ryan's article.
This is a poor excuse. Most states have "no fault" divorce laws so infidelity is never an issue and you don't need proof of anything to get a divorce.
While most states have "no fault" divorce, the terms of settlement/alimony/child custody are sometimes at the discretion of the court - and this is applied district by district, no matter what the "state" policy may be. To have proof of a spouse's deceit - not just in terms from relationships, but finances - can make a great difference in the outcome of divorce proceedings. THANK YOU to Mark O'Neill for publishing a lifeline to the miserably married and their discouraged/neglected children!
. well according to scientific fact proven by psychologist. infidelity never directly leads to break up. It can bring on negative effects but will and does never constitute a divorce.
This is truly a very scary article. Any information such as this could turn out to be a very bad thing in the wrong hands and could do more harm than good, especially if the suspicion is unfounded.
I'm sorry, as long as it's to protect your privacy is one thing. But writing articles on how to spy on someone else is not right. There are already too many people who do it - and no matter which selfish reasons you can do it for (saving yourself heartache, time, money) it's simply not right. I don't think this kind of article belongs on MUO, to be honest. I was disappointed to find it here.
I think you'd better serve your site and the question of the ethics if you accompany each suggested spying tool with a section on how to remove it or detect it.
I've been in a relationship where doing this would have saved me a lot of heartache and a hell of a lot of money in the long run. That said, I would never in a million years spy on my spouse like this. I think if you're at the point where you think you need to do this, there's probably not much of a relationship left. It's a huge violation of trust.
I would, however, use these methods to monitor computer usage by my children. I'd let them know they were being watched though - no "gotcha" bull.
The ethics of this is indeed highly debatable. Leaving that aside, unfortunately, this sort of monitoring has a dark side as well. When I started to read the piece, it jogged my memory back to a post written by Bill Mullins last summer on how technology is being used in spousal abuse. Here's a piece from that post:
. this type of technology is now pervasive in spousal abuse. According to Anna Stepanov, manager of the Anti-Spyware program at McAfee Avert Labs, a€?Using spyware for surveillance in cases of domestic abuse is a serious matter.a€? . a€?Monitoring a victima€™s online, cell phone, or general computing activity is of more value than ever in controlling or hurting a victim.a€?
The article is well worth reading and really thought provoking. Here's the URL:
Ryan Dube is MUO's Managing Editor. Ryan has a BSc degree in Electrical Engineering. He's worked 13 years in automation engineering, 5 years in IT, and now is an Apps Engineer. He's spoken at national conferences on Data Visualization and was been featured on national TV and radio.
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How do I contact Hotmail Customer Service?
Being a free service, Hotmail's customer serice isn't as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for.
How do I contact Hotmail Customer Service?
Being a free service, Hotmail’s customer serice isn’t as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for. But it is there; buried a little, but it’s there.
- Log in to Hotmail – ideally with the account you have a question on, but any account will do.
- Click on Help, in the upper right corner of the Hotmail page.
- Click on View other Help suggestions or contact us near the bottom of the left hand side of the resulting page.
- Select Other – Contact MSN Hotmail in the Category drop-down list.
- Fill out the contact form.
I don’t know how quickly Hotmail Support responds to messages posted there, but it’s the only way in I’ve found so far.
As far as I can tell they do not have a customer service phone number or any kind of rapid response for their free services.
- I’ve lost my Hotmail password, can you help get it back? If you have lost your Hotmail password, it’s impossible for me to get it back for you. However, there are measures you can take to avoid this situation.
- Are free email services worth it? Free email services and accounts are convenient and ubiquitous. But free email services aren’t the right place to keep your important information.
- Why can’t I access Hotmail? It’s apparently common to have trouble accessing Hotmail. Unfortunately there is no clear reason why or even a clear direction to take.
- How do I resolve my Hotmail email problems? There are a number of methods to try to resolve Hotmail email problems.
Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After “retiring” in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.
I have had problems with sending and receiving emails via hotmail. Some outgoing messages are taking up to 24 hrs to, Now I cant access my inbox. I have talked to MSN three times and this morning they finally admitted that there is a problem. I have had to switch to an alternate address outside of hotmail.
all that MSN would say is that they are working on the problem.
my name is evans a college student and have documents in my account. but since last week, i cannot get into my account to submit my home works to my professors. eventhough, incase of anything, i was experting your company to give me ahead notice of cancellation of my account..
i will be very glad if u give me like 2 to 3 days to copy all my work into my school e-mail so that i can submit my work to my professors.. my e-mail account was firstname.lastname@example.org , password is *******.. hope to hear from you through my sch e-mail at email@example.com u can also call me 201 *** **** (cell).
1) NEVER EVER post your password, phone number, or any personal information in a public forum such as this one. ANYONE can see it. (I’ve editted the information out of your post.)
2) I am not HotMail, and I am not Microsoft. I *cannot* get you your account back or help you gaining access to it. You need to follow the instructions in the article at the top of the page and contact HotMail Customer Service yourself.
Looks like I’m not the only one who has had lots of Hotmail problems recently. Last week almost impossible to coordinate flight/travel plans. Finally just used the phone.
Just wondered if anyone has seen the additional storage promised months ago? I know they’re holding out hoping everyone will “upgrade” and pay, but they should be noticing the exodus to Gmail and Yahoo by now??
What could be done when a wonderfully working Hotmail reports “Page cannot be displayed” ! My friends account works well from my pc. I tried all possibility – Firewall, settings, cookies, registry – so much so I am unable to open my inbox form any computer ! Wierd !
I too have been battling the “page cannot be displayed” problem since early Friday morning.
Add your Hotmail account in Outlook Express (Tools, Accounts, Mail tab, Add–>Mail). Go through the wizard, and make sure you choose “HTTP” as the incoming mail server and “Hotmail” as the HTTP mail service provider on the Email Server Names screen. This has allowed me to download my messages from Hotmail.
I did most of my conversion to Yahoo mail yesterday. Now I will be able to finish it up. ?? You may want to consider switching as well!
Apparently a lot of people are having trouble. I’ve posted this article with a little more information: http://ask-leo.com/why_cant_i_access_hotmail.html
I thought I was the only one facing such problems coz all my other friends seem to be able to access their accounts. I have posted my problem to hotmail support everyday since it started but to no avail. The only solution i found so far was accessing the account throught WAP on the mobile. I surprisingly got through my account and was able to read all my emails.
I spoke to a customer service rep, and he said that some of their servers were down for upgrades and wasn’t sure when they’d be back up and running. My email has been down since Sept 17th, but my other hotmail address opens up just fine. He suggested to open the emails through Outlook, which I don’t have on my imac. Sigh…. I guess I’ll just have to wait….
Could someone please be willing to explain how to use Outlook Express, and where they downloaded it from. I’ve not been successful in locating how to set up OE e-mail to retrieve my elusive Hotmail e-mail. Thanks. Elk Hollow
Outlook Express is part of the Internet Explorer download. You can grab that here: http://ask-leo.com/d-ie
I have my front “MY MSN” page set up to show my Hotmail inbox. It always says “you have no new messages in your inbox”, yet there ARE new messages. I have to click on Hotmail before I can view them. Previously, I could click directly on the message from my “My MSN” front page.
Hotmail’s “contact us” is a bunch of crap. The online form doesn’t work. There is NO WAY to contact them. Their service is GARBAGE and I’m switching to Yahoo.
Hotmail has cost me hours of frustration with NO help from them. AMEN and I quit. I lose all my information.
I have sent 5 emails to “hotmail contact” and they will not respond. I changed my password a few days ago and something went wrong and now I am not able to get into my email that I have had for 5 years. Any suggestions other than HOTMAIL SUPPORT SUCKS?
I don’t know why we are having fits lately. Is it the latest IE service pak 2?
I have comcast high speed internet and i still get “timed out” when trying to get to hotmail. some other sites are being dogged down too. like Mapquest. they are another one being way slow, or impossible to contact.
starting to think yahoo is the better way to go.
Don’t bother trying to email hotmail. I even have a paid account $59.95 a year and They have not responded to my 30 emails in 8 months. A few they have but my question is simple and it is apparent they are robots over their in 2cd grade
I have been trying to access my hotmail account since noon, Nov 5th, it is now 11pm Nov 8th, UK time! I need to access my mails, this seems to go beyond technological problems, is anyone actually working to rectify what seems to be a fairly major hitch? I for one, would like more details than ‘sorry, we continue to experience technical difficulties’ it does nothing to alleviate my annoyance and frustration. What exactly is the problem, am I likely to see it resolved in my lifetime, does me having a free account put me on a low priority rating when it comes to sorting out problems? Is this a fore-runner to hotmail being a pay only service?
I would *never* rely on a free email service as my primary email, or for anything truly important. More on that in this article: http://ask-leo.com/are_free_email_services_worth_it.html
Haven’t been able to getinto my e-mail since 5th Nov.its now 11th Nov. started off ‘Temp. Unavailable….’ now its ‘Error, an internal error…’ what a great system though for customer complaints/problems. The problem is that when you have the problem of not being able to access your Hotmail, you can’t do anything about it because you need to be able to access Hotmail to ‘Contact Us’! MMM good thinking dipSh*t! Anyway glad to see that others in the Uk and elsewhere are as mightly pissed as I am at not getting any mail for 6 days.
Am having trouble accessing my email. Anyone know hotmail customer service phone no?
There is no phone number for HotMail support.
Someone who uses the hotmail address firstname.lastname@example.org is sending viruses to my computer. I do not know how to contact hotmail to stop that.
In short: you can’t. And it’s likely that this “aarsheimanna” isn’t the cause of it anyway, so even if you could, Hotmail Customer Service couldn’t do anything about it. The best thing to do is simply delete them.
i am ajmalmsali. i have an hotmail account email@example.com. i have forgot my password
& my answer for the secret questio can you help me to know my password
I recently signed up with Hotmail (mistake?!) Every time I send a letter, I check my “sent mail” box and it’s always empty! As if I’ve never sent anything. But my letters ARE reaching their destination. Any idea of what I can do? Helene
Make sure that “Copy Message to Sent Folder ” is checked when you compose a new message. It’s near the bottom of the compose email page.
hi. everyone i know who uses a hotmail email account has been upgraded and currently uses 250mb of email storage, whereas i am still stuck with the 2mb. how can i “upgrade” and have the 250mb of free email storage?
Be patient. HotMail is rolling out the upgrade slowly to all customers.
I’m glad to see I’m not the only one having problems with hotmail. I was hoping to find a customer serv. phone # for them, as I’ve gotten no response by email. I cannot reply to emails, only type new ones. And I get the server too busy reply frequently! I, too, am having problems with attaching files–I’ve been experiencing these problems for about a week. Since space was upgraded it seems to run very slow. If anyone knows of a phone number, please pass along! Thanks!
Ok somebody somehow goy my pass word and changed everything on me.. is there any way i can verify my self and get my user name and password back all my friends are on there.. and i cant possibly remember or even get all the emails back
I have a problem hope you can help me out. I sent an email to a friend it say it wen through, but my friend say she did not receive it. I had this problem happen to me before. What can I do to make sure my friend receive my email from hotmail so that in teh future this problem won’t happen again
There is nothing wrong with anything you all are doing-Hotmail is just SCREWED UP for several days because they cannot handle the larger storage amounts they added to everyone’s account recently.
Their servers are too busy, so be patient or do like I did and create a new free account @ yahoo or elsewhere to use in the meantime or for good. Hotmail is trying to compete with other free mail carriers and cannot because they were not equipped to do this yet.
So, consequently, they have to enable a larger amount of servers, and they cannot while so many people are using their service.
The next time you can get logged on do this: copy and paste your addresses to another email account and send notices to all your contacts to use a new address.
As for those who think their stuff is gone, be assured it is NOT in the trash, it is still there.
To verify click on ‘manage folders’ and you’ll see the number (in brackets) of messages are still there, you just cannot access them @ that time.
There is no 800 number and when sending a message to the ‘contact MSN’ under the help button, they will send you a verification number that they received your message, BUT so far they have not responded to people. They are just too busy.
Do not give out verification of your address and password as they will not ask you this at any time. This is a HOAX, and identity theft is dominating the computer servers so be forewarned, do not ever verify anything as they won’t ask. Go to MSN’s website to verify what I’ve said here.
If you, unfortunately, have already verified info and your stuff has been stolen, good luck getting it back. We are all supposed to be informed when we use our sysytems and all people are responsible for their own stuff.
DO NOT give out any passwords ever, not even if it sounds legitimate. No company will ever ask you for them online.
I live and work here in the Silicon Valley and have extensive knowledge on this stuff, so trust me-I would not waste my time posting this if I didn’t know it to be the gospel according to computers.
I need to speak to someone abut the problems I am having with my hotmail account. I have tried posting on the help webpage, but I get errors there too. I cannot attach or open attachments without trying 50 times. I get constant error messages and server busy messages. There is no way to contact you guys. If I cannot speak to someone, I will switch email providers.
There is no one to speak to. I encourage everyone to read this article: http://ask-leo.com/are_free_email_services_worth_it.html
HI I CANNOT GET INTO MY EMAIL ADDRESS AT ALL. THEY DID THIS STUPID THING THAT MAKES NO DAMN SENSE CAUSE IT DOES NOT WORK. WHERE YOU TYPE THE LETTERS YOUS EE AND WHEN I DO THAT I DO IT RIGHT THEN IT TAKES ME BACK TO THE FREAKIN SIGN IN PAGE AND I CANNOT GET INTO MY ACCOUNT AT ALL AND IM VERY PISSED OFF AND FRUSTRADED BECAUSE I NEED TO GET INTO MY ACCOUNT ASAP CUZ I HAVE IMPORTANT MESSAGES IN THERE COULD YOU PLEASE HELP ME OUT?? I HAVE NO OTHER EMAIL FOR YOU TO CONTACT ME SO MY NU,MBER IS ***-***-****
a) NEVER post your phone number on a public forum like this
Hi for the past week or so during the course of the business day (9-7pm) I am unable to reply to my emails. I keep getting a “Server Too Busy” message when I attempt to send an email. Sometimes when I hit send, the browser will go to an error page or go blank. Why is this? Are other people complaining about this problem? Will this probelm be corrected in the immediate furture? I have NEVER had this problem until recently. And I guess I am better of than some in that so far, I am receiving incoming mail with no problem. I don’t want to change to another email provider, but this is a huge inconvenience. As customers, I think many of us would be more tolerable if Hotmail would kindly address what is going on and at least acknowlege that there is a problem and that they are working to correct it. Thank you!! ??
If you read through many of the comments on all of the hotmail articles here on the site you’ll see that a lot of people are having various problems with HotMail. I can only reiterate:
To all people who are having problems on Hotmail, I too have them all (attachments supposedly infected with virus, blank page after sending a mail, server too busy, etc…). However, I noticed that I have less errors when I use the firefox browser than when I use Internet Explorer. But the main problems are still there, especially the attachments… Also, I haven’t read about this problem in this forum, but sometimes, when I click on INBOX, I get my INBOX folder to be mixed up with my other personalized folder and I cannot access it. I found that if I log out and relogin, then it works. Microsoft has been doing changes on hotmail but it’s obvious that they messed up! So, download firefox if you don’t already have it and it should be a little bit better (www.firefox.com)
I am now unable to download any attachments from different mailings addressed to me, because a pop-up warning from someone that calls itself TrendLabs and claims to be in Australia, says that ALL the attachments I get (national and from abroad)have a virus ….. and it seems to me that TrendLabs is forcing hotmail subcribers to pay them for “purchasing” their protection. What shall I do? To whom do I complain? Should I report it to the FBI? Thanks for your comment. Robert.
I did not believe Fabien when I read his comment about using FireFox instead of IE to access HotMail. But, I went ahead and tried it anyway because I had not been able to access my HotMail account for several days… I could not believe it, it worked! I just sent my first reply to my emails using the FireFox browser.
Fabien, please accept my appologies, as well as thanks!
I have changed my password and I don’t remember my new passowrd and I am sooooooooooo sad about it. I also don’t remember my answer question.
plz I request from Any one if they can solve my problem that would be such a great help for a human. if there is a way to ask me about my contact, about my previews password and about my previews secret answer then plz……….. help me! I really need for you help I really need for your help. if any one can help me so plz send me in this email: firstname.lastname@example.org
Dear technical support
Iam trying to get a hold of one of your technical helper. I do have couples of problems regardings my accounts.
1) Someone as stolen 2 of my accounts which those are email@example.com and firstname.lastname@example.org
2) Someone is pretending to be me thru my accounts and are stilling money from my family from France. Which I do believe that is the same persone.
Iam really upset about this problem because the case is getting serious each time my family from France e-mails me.
Please contact me asap so we can discuss or actually act before that person get a hold of my bank account as well.
No one here is affiliated with Hotmail or Microsoft in any way. We cannot help you directly, beyond the information posted in the articles here. You’ll need to attempt to contact someone at Microsoft, MSN or Hotmail.
I just want to NOT have a hotmail e-mail address and I can’t seem to unsubscribe!! This seems like a simple request, but I’m not very good at computers and have tried everything to CLOSE MY HOTMAIL E-MAIL!! I feel like “Caddy Shack” – every morning, I have the same 6 messages, and every morning, I try to delete my account! Please help. Thanks.
how, can i close my hotmail account and reopen it with the same name.
What would be the point? You’d end up with the same account?
Some one has changed my Hotmail password for my main email account of email@example.com, and I do not remember my secret question to change it back.
How do I get my account back. This account is extremely important, and I can
my other email firstname.lastname@example.org is hacked ?? can you plz help me get my email back i really need it plz plz plz
I’m closing comments on this article. A) For free Hotmail accounts, there essentially is no customer service, and B) I’ve compiled many of the popular ideas to try to resolve various Hotmail issues is this article:
Every week or so when I sign into my Hotmail account ,they say they are being over protective and ask me about an account thats not mine ,and when I ring and tell them to piss the other account off ,I get asked for money WTF
I don’t believe Microsoft would ask for money for something like that, especially to close down an account which isn’t yours. You may be receiving phishing
emails or your account might be hacked.
outlook is completely useless, I have been blocked out of my account, have been on a Microsoft chat room with a representative and they told me they would send an email to another account to follow the steps to get my email back and haven’t received it, I have tried codes to get back onto it, and nothing, I have rung Microsoft to get them to do it from there and they transferred me to technical support, as I could not understand what she was saying I asked to speak to a manager or supervisor and she went off at me, and stated yelling asking me all these questions, seriously is it really that hard to get a supervisor, and told me that if I wanted her to fix my account it would cost $60 for their mistake, they are the ones who blocked me out of my account, they cant take it and shove it up their but! never again am I making a new account with this company, I understand that all these security measures, but they just make it to difficult to access the account if something goes wrong, now because of them, I have wasted a day changing details with every other company I am with. and have lost emails that I cannot get back. NEVER AGAIN AM I MAKING ANOTHER ACCOUNT WITH THIS COMPANY!
leo i cant get in to my email it keeps saying enter code to protect account im trying to get code bt its not getting send to my phone by text
Kathy – please read the article you are commenting on.
I no longer have access to my alternative email address. I went to sign in to Hotmail for the first time in ages then it wanted to do a security check. I entered an email address where I would like to receive the security info. In order to process this they have a message on screen saying they will email a security code to my alternative email address on the 15/08/14 which I cant access anymore. I need to stop them sending my security code to that email address and change my alternative email address.
I can get into my emails but when I click on the security and password option its takes me back to the screen saying they will send me a new code on the 15/08/14 I cant access the part to change my alternative email address.
I AM VERY DISTURBED BY YOUR MICROSOFT MASSAGES LIKE I GET EVERY TIME ( SOMEONE ELSE USING YOUR ACCOUNT ) WHY THE HELL YOU SEND ME THIS MASSAGE THAT SOMEONE ELSE USING YOUR ACCOUNT AFTER EVERY 3 TO 4 MONTHS CAN U TELL ME REASON WHEN I AM USING SAME COMPUTER AND PASSWORD OR CAN U SEE SOMEONE USING MY ACCOUNT IF YES GIVE ME PROOF ELSE I WILL FILE CRIMINAL SUIT AGAINST YOU IF I GET SAME ALERT AGAIN IN 3 TO 4 MONTHS DID YOU GET ME
I am not Hotmail. I am not Microsoft. I am not sending you any messages. It sounds like perhaps someone else has access to your account and you should take the steps outlined here: http://askleo.com/email_hacked_7_things_you_need_to_do_now/
Be aware that what you may be seeing could simply be spam and unrelated to Microsoft in any way.
I’ve been trying to open my account but to no avail. Somebody had hacked my account and it is not possible for me to open it anymore. Can you please help me to re-open it because I use this for business purposes. I can send you proof of my identity to confirm that I am the authorized user of this account. I have lost the code you have sent to me long ago but I have already forgotten that one. It will be my pleasure if you could help me with my account problem. Thank you very much and I hope to fixed this matter as soon as possible.
I am not Microsoft. I am not Hotmail. I can’t help you. Please read the article you just commented on.
when i log-in to my hotmail webside, the webside shown unsecure page.
It has been a month i haven’t got access to my hotmail because of over protection complexity.
Hotmail has become big brother or other bullshit, why can’t i sign in, i havent made a mistake but keeps asking for security codes and shit like that, i am pevved off right now, the two accounts that join the one – asks the other to login or be locked out. This is some IT jerk off play jokes. Call us overprotective – call you suffering from granduelle
ive want an alias but msn tell me its in use, how can that be ? I own the email address, how find out who is using it?
That means that someone else has already signed up and is using that alias. If you want to find out who’s using it, you can send an email to that address and ask them. It wouldn’t surprise me if they ignored your email or responded negatively. I’d just try to think if a new alias which hasn’t been taken and get on with my life.
can you show me to unlock my email please
is there a phone for free that I can ring please
Please read the article you just commented on, it answers this very question
I can’t stand how HOTMAIL doesn’t work and is always coming up with “recover webpage” and something to do with script running..
All I want to do is open my messages, Hotmail is always having problems, could someone please tell me how to fix this problem or at least who I can kick in the shin for making Hotmail so s*** now.
I’d actually start by clearing your browser cache, disabling addons or trying a different web browser completely.
My mobile phone with my e-mail account on it is in Milton Keynes Police custody along with other 3 mobiles, and I have a sneaky suspicion that the Police have deleted some of my e-mails that I had “flagged” on my account, and I want to know if there is any way of retrieving those e-mails.
judith allison kerr
NEVER post your phone number in a public forum like this. It’s like asking for phone solicitations, stalkers and harassment.
I have two emails that I was using for hotmail that I havent used for awhile they have some important between my father
hi my name is nicole and no matter how many times i contact microsft or anyone i cant access my account iv had my account since i was like 11 and it has always been active until recently i aswered all the security questions and gave them all the details more than they could imagine and yet iv been blocked from my own frigging account that email has a lot of very valuable and important stuff on it all i want is to send it over to my other account and because of this iv been blocked its frigging rediculous need some help asap as this is down right stupid now and im getting very very very very very very pissed off
I have been having problems with the format in my sent e-mails and received emails in my
I copy and paste the information into the body of the sent e-mail at:
When I open the sent e-mail it comes up as:
This is also happens in my inbox as well.
Is there anything I can do to prevent this? I am just basic with computers. Any help would be appreciated.
That level of control is simply not guaranteed to work across all email clients.
i can`t open my account . bc,s of temporary block
If Microsoft tells you you have to wait, unfortunately, you’ll just have to wait.
I have found the microsoft hotmail help team un-beleiveable appalling. i am unable to actually call anyone to retrieve my password i.e. help desk/call centre. (or if there is one the number is hidden to the ends of the earth online-probaby to stop people calling in- again very poor). instead i am expected to know intricate information about my account that i hardly ever use. This has now cause me countless amounts of stress as my iPhone will not actually operate properly until i have entered my iCloud password which i do not know. i need to be able to access my account in order to reset this. I use my iPhone for business so has in fact lost me business and also money of which i desperately require having a commission only based job. I do hope that whowever reads this understands the seriousness and my anger towards hotmail. A resolution would be for a team member to contact me on my mobile number which is , and simply unblock my count by asking some general security questions. not information about previous passwords(do you think I’m going to remember previous password if i have forgot my current one? – absolutely illogical. ) and not information about the subject headings of my latest emails which i probably sent months ago, again illogical and i don’t have a photographic memory. Massively disgruntled as you can probably tell.
You should never post your email address and phone number to a public forum.
Hi i forgot my password and the back up email is for my former employers. please send me a response to yahoo account which i am currently using since i cant get into the hotmail account.
Unfortunately, your only options are the ones outlined in the article.
This article discusses recovery options for the various ways that Microsoft accounts can be lost or compromised:
I had both these emails but I did not open them for along time, I am trying to open them right now how to reopen both emails I had them( @hotail.com, and @hotmail.com) thank you for your time.
Free email providers close down accounts after a period of inactivity, usually ranging anywhere from a month to a year. In the case of Hotmail, the period is 365 days. After that, the account and the all of the emails are unrecoverable.
After that time, the email addresses are eventually (not necessarily immediately) released for recycling. If no one else has opened an account using those email addresses in the meantime, it might be possible for you to open new accounts using those addresses. The emails would still be unrecoverable, but you would regain the use of those email addresses.
Last year when I traveled to the U.S. for the summer my hotmail wouldn’t open- apparently the system didn’t recognize the computer I was using. In order to avoid the same problem this year I am trying to contact hotmail. I tried to follow your instructions above, but the third step, “View other help suggestions or contact hotmail” does not appear to be on the page. The whole point of having a hotmail account is to be able to access it anywhere, so this security measure is a nightmare. Last summer I missed some important e-mails. Hoping someone can help, Sasha Cooke
If you set up a recovery code for your Hotmail account, you should be able to use it anywhere in the world to gain access to your account.
I’d also open an email account with an email service provider which doesn’t have all of the hoops such as requiring confirmation to access the account in another country and/or from another computer. I have an account with softhome.net. I find that account too limited to use for real email, but I’ve been able to log into it to get authentication for my other email accounts when traveling.
I am unable to login my email id @hotmail.com. I am not using the registered mobile no. which is lapsed. Hence I am unable to recover my id from the mobile. Now the mobile number that I am using is : . Please help to get the email id login.
Here are a couple of articles on Hotmail account recovery:
i have joined a site on my computer, i am sending messages but are not getting any anwers back. the company says my e-mail address, is in a HARD BOUNCE STATE (i don’t know what this means) but they were told by you ,i need to set up a newe-mail address. i dont really want to do that, so can you help me please ,just so that my e-mails can get to certain persons, and get answers back from whom i right to. thank you
It means that your email provider is somehow not recognizing the email address and bouncing it every time. Here is a recent article by Leo to help you sort out what a bounced email means: https://askleo.com/why_does_email_bounce/
I’ve had things like that happen when my email provider’s domain name was labeled as a spammer. In my case it was Hotmail (one of the biggest email providers in the world) blocking all GMX.de (the largest email provider in the Germany speaking countries). In that case, I opened up a separate email address to send to people with Hotmail accounts. You say you don’t want to open another email account, but that is probably your easiest if not your only solution.
I was finally able to get the problem solved, but that involved writing to a big name tech journalist who had enough influence to get Microsoft to un-blacklist GMX.
It is stated whenever I tried to use my email account after some days I cant found history of my email or other data which used by me then I have to reset my account now I am fed up to reset my account again and again so I have doubt that someone follow up me may be he or she try to misuse my account. I want have all proper detail about my account I hope you will consider my pain seriously. I am suffering from this problem since 2014. or in other words i simply said someone hacked my account multiples times since 2014. there is a chance of misuse of this account . or might be misused by some one
Ask Leo! can recover hacked or lost accounts. This article discusses recovery options for the various ways that Hotmail accounts can be lost or compromised:
I can receive emails to Hotmail addresses but cannot reply to or send any messages to ANY Hotmail addresses. What can I do?
I had that problem years ago. It was a problem that Hotmail was rejecting all emails from my email service provider, which incidentally is the largest freemail provider in Germany, Austria and Switzerland. The problem was eventually solved by writing to a well known reviewer of Microsoft products who had the possibility of contacting Microsoft for me. In the meantime I used another provider, GMail, to send email to MS email accounts.
I’d have to know what happens when you try.
I’ve been having trouble for several months now, every time I try to log in to my account, I get told my password is wrong and have to do it again, and sometimes I have to do it a 3rd time, and it is really Pissing Me Off!
I tried to do what you said about clicking on the help page, but I do not get the information that you said would be there and cannot find any other way of contacting Hotmail/Outlook!
Up until recently, I was happy with Hotmail, I used to have an account with Gmail and got rid of it because I was sick of the constant, smutty emails I was getting from women offering me sex!
Many of them pretended that we had met before at a local coffee shop or that they had seen my profile on a Dating Site, neither of which was possible, considering I don’t go to Coffee Shops and don’t belong to a Dating Site, and then there is the fact that I am Gay and not interested in women!?
I complained to Gmail several times in regard to this matter, and they never answered me!
I deleted my Gmail account on the day that I received 53 smutty emails from women and switched to Hotmail!
I’ve never had a problem with smutty emails with Hotmail, I just have the problem with them not accepting my password!
So word of advice to anyone thinking of switching to Gmail, DON’T!
Unless you like getting Smutty emails, which are probably just ways of getting viruses into your computer if you are stupid enough to actually open them!?
Working with computers can be a lot less frustrating after learning where things come from and why. The spam emails you were getting at Gmail actually had nothing to do with you at all. They were simply spam and could have easily been managed using Gmail’s great spam filter. Here’s a good article on that: https://askleo.com/im_drowning_in_spam_what_can_i_do/
As for the Hotmail password problem? More than likely you are simply typing the password wrong. You could either change it to something easier to type (which may be a security risk) or learn to use a password program like LastPass, which will keep you safe in numerous accounts. Here’s an article on LastPass: https://askleo.com/lastpass_securely_keep_track_of_multiple_passwords_on_multiple_devices/
peace and bllesings os good be with you ,my problem is with my inbox on hotmail , i recive frome 15 antill 35 leter frome strange peopel who i do not know who they are i have meak them bllok and delet frome my inbox but i am still teak antill 25 leter per 3 days on week is there any chance to stop this peopel disturb me with withs cinde of uneacpete emails
That is simply called spam. There is no way to stop it. But there are ways to manage it. This article may help: https://askleo.com/how_do_i_stop_all_this_spam/
I have Hotmail e-mail and it is close to 20 years old and I used to have alternative account and it is defunct now. Now, I am trying to get my account back and it is impossible to access the support and explain the situation and I cannot even remember what security questions I had put on at the time. I have so much information with this e-mail and if I were to loose the e-mail I will literally starved off so much documents and information. Please advise the best way to get back this my e-mail please!
If your recovery information is no longer correct I know of no way to recover it.
Hey I have deleted some of my very important personal emails few months ago accidentally. How can I recover my emails?
Hotmail doesn’t appear to have any mechanism for recovering deleted email which are no longer in the Trash folder. Especially if they were deleted months ago.
If they’re not in the Trash folder, and you haven’t backed up your email elsewhere, then you likely cannot recover them.
I live in Australia & I have a few Hotmail accounts , the last 4 days or so a few of my Hotmail accounts are having problems with not being able to
open my email messages , I can’t send new messages either , when I try to log off the drop down tab with my name on it does not work and I have
close my screen off to get off my account , I have got onto the Microsoft community and other people are having the same trouble so I am not alone .
Some of my other accounts like Live.com and Hotmail.com are okay and working fine , I just need to know whats going on as its affecting some of my
future business dealings , also this morning I created a brand new Outlook.com.au account and it totally failed to work and log off .
Please help as I don’t know what to , some people are saying Google Chrome is worse for them and Internet Explorer is the best , well that what I use and
it works ok on my other accounts so I cant understand why this is happening .
WE are a tourism company and we want to make emails for our employees at hotmail online server <<<< specially for our company
For companies, it’s best to purchase your own domain. Using free email services for business can be risky as they offer no support and appeasr very unprofessional on a business card.
If I could log in, I wouldn’t need to contact them. When I click on my Hotmail (same as 10,000) times before, I get a screen asking me to sign in using my Microsoft account. Don’t have one that I know of and don’t want one. Of course the email account below is not my Hotmail account.
Your Hotmail account is your Microsoft account. The email you see on the login page should be your Hotmail account. If it’s not, then that explains why you can’t log in. Switch it to your actual Hotmail account and things will work better!
Your hotmail account IS your Microsoft account. If you can’t get into it, then you’ll need to create a new one in order to contact their customer service to get help on the first one.
Mark Jacobs (Team Leo)
We cannot recover hacked accounts, lost or forgotten passwords. Please see this article for more information on your options:
If this is a Hotmail, MSN.com, Live.com or Outlook.com account, then this article discusses recovery options for the various ways that these accounts can be lost or compromised: http://askleo.com/what_are_my_lost_hotmail_account_and_password_recovery_options/
My emails also go to my IPhone. Suddenly they stopped and I get an error message that my Hotmail password is invalid, but it works on a desk top or laptop. It will not let me access passed emails either.
I observe a new interface of the OUTLOOK Email from today. It is deffective. Even I don’t find my own Folder in the list. The previous screen was much better for me. Could you please get me back to the previous interface (screen)?
Nope. Microsoft generally changes the interface as they will, without keeping the old one. *I* certainly can’t do anything.
Just like that, out of the blue, after logging in, I get te message “It appears somebody else is using your account”. Following the “next” procedure I come to the point where they allow me to change my password, with the friendly message: “Your password has been successfully changed, you can now access your account”. But NO, again and again the same “It appears somebody else is, etc.” appears without further comments or instructions. Eventually I create a new Outlook account, and now I get a questionnaire which will help me to recover my old hotmail account (I had it for 16 years without problems). Immediately it appears to me that these “questions” are tricky and irrelevant. They ask you passwords which you used in the past; subjects of “recent” mails you have sent (“recent” is not specified; but the “somebody” who appears to use my account could just as well have seen those mails, so an adequate answer to this question does not at all verify the identity of the owner). Anyway after submitting this questionnaire twice (you can only submit the questionnaire once every 24 hours, apparently the services are overloaded), I get the (expected) answer: “Your answers are insufficient or do not allow us to verify your identity”. In fact I suspect you are dealing with an automatic reply machine, which generates standard answers, without really verifying, or else rejecting any small deviation from the expected answer. Moreover, nowadays there are other and more efficient ways of verifying someone’s identity. And there is NOBODY there, absolutely NOBODY to verify or to explain or to complain to.
Went to browse around on internet. Confirmed the fact that the questionnaire that has to be submitted in order to restore an account does not work. Even saw comments by customers who were asked for money before the account was restored There is some kind of scam out there, but why in the twisted minds of hotmail, outlook, or microsoft nerds such procedures are invented and promoted and for what prupose, remains a mistery to me. Why not just tell the “customer” the truth: you are using a “free = non-paying = gratuit” service, so do not complain if the whole thing blows up. A better solution would be to end the whole racket and provide some decent service (for a charge). Hotmail, outlook is not microsoft. Ok. How is that? I thought the whole thing was linked to microsoft. Does microsoft not have enough cash to provide a decent service for “something” directly linked to them?
There are plenty of “for pay” email services available. This article explains how to get your own domain for an email address: http://ask-leo.com/how_do_i_keep_my_email_address_if_i_change_providers.html
After logging in to outlook acct, and click on “Inbox” (or any other folder) nothing happens. Can’t see emails or read.
I’ve logged in and out a few times and it’s still not working. I noticed also that my “sent” folder is empty – which is startling. Can I recover them? I didn’t empty it and they aren’t in my “deleted” folder because there would be a higher # in deleted
The other folders aren’t empty but can’t access. What do I do?
I would really appreciate your assistance in following areas:
(a) accessing my email address (). Despite inserting the correct password, I am unable to access my account because I require a code
(b) recovering my inbox of emails. Upon visiting my account in May, I noticed that all of my inboxed emails as well as sent emails were deleted. I lost several valuable attachments and correspondences. Can I be granted access to these emails?
I can be reached on . I would be looking forward to your communication.
I cant access my email and it is very frustrating. I have tried to access it through the questions asked, but it is still not possible. The recovery email address I havent used for some years now. Furthermore, my Facebook and my gmail accounts are both linked to my Hotmail address. How can I recover my email address? I urgently need access to it.
I am having trouble with my email account. i have reset my password a number of times and it will still not allow me to use my password to gain entrance to my email and would appreciate it if I could get into my account using my password. If you have any suggestion regarding this I would love to hear them. I would like to use my original password because it is easy for me to remember and I don’t know how to get passed the security that you have set up not to allow the password to be entered. Please help thank you.
We actually aren’t Hotmail. Please follow the suggestions in the article you comment on for help with your access issue.
I want to make a complaint please. I had to make a new hotmail email address and i did not want to. I do not remember my old mobile number that ends in 04. Can you please email me back
We cannot recover hacked accounts, lost or forgotten passwords. Please see this article for more information on your options:
I have five lists of friends I send a newsletter to. Until yesterday, I was able to send it out — Friends1, Friends2, etc. and there was no problem. (Eacn group had less than 50 names) Yesterday and today, however, I couldn’t send it out to the last two lists — an icon says ERROR can’t send now, try later. I have tried and tried and tried and it still won’t send them out. WHAT IS THE PROBLEM. PLEASE HELP.
It sounds lime the mail server sending out those newsletters determined that you are sending too many group emails and assumed that you might be sending spam. It might have worked previously, but their spam rules may have changed. Options include breaking the list into even smaller groups (might not work), waiting longer between sending or the preferred solution, use a mailing list service like MailChimp (free for small mailing lists) or Aweber.
my name is taimur i just just moved to italy from pakistan and i cant access my account recovery is also difficult because i dont have pakistani number to receive code for recovery m fedup with this coz i have to submit important docs in my e mail
i am Deborah i just opened an account today and my has been blocked still today and please how can i get it back because i haven’t sent any mail or receive any mail today
We cannot recover hacked accounts, lost or forgotten passwords.
This article discusses recovery options for the various ways that Hotmail accounts can be lost or compromised: http://askleo.com/what_are_my_lost_hotmail_account_and_password_recovery_options/
My name is Arjanto and everytime I use hotmail from the phone, it suddenly said my account has been used by someone else, and its hard to recover my account since it was made in the past with a different phone number.
No problem with hotmail at all – it’s protecting you from unauthorized access. The problem is only if you never updated the phone number with Hotmail. It’s possible you could lose your account as a result.
My name is at home I have a tablet Hotmail is OK
I go to Dunedin library usually on a Friday and. Today I could not log
I need to go to the library as I cannot retrieve things back to the
Tablet it goes to the computer. I am the only person that uses that
Password. I feel it’s because I use the tablet and go to the library.
Connie (Team Leo)
Logging in from two locations can be difficult. Of course you’ll need to use the same password each time and from each location. If you change the password from one location then that’s what you need to use everywhere. Just be sure to always log out of your account if you use it at the library. It’s easy to forget and if you don’t do that, then your account will be sitting open and someone else could do some mischief.
when I go to JUNK MAIL and choose BLOCK, MY email address shows and says I cannot block any mails………………. . Also some email that is NOT JUNK goes to JUNK
If the spammers use your email address as a return address, you won’t be able to block it. Otherwise, you would be blocking yourself. It’s better just to mark those emails as junk and let the spam filter learn to recognize spam. As for real email going into the Junk folder, it’s common for the filter to get it wrong sometimes. That’s why it’s important to check the spam folder. If you find a legitimate email in the spam folder, mark it as ‘not spam’ and the spam filter should eventually learn from that.
Recently I have been inundated with unsolicited (5-6 per day) emails advertisement directly to me .How can this be blocked without affecting my normal email activity ?
Contacting Hotmail (outlook.com) customer support will not be useful for spam problems. I’ll point you at another article on Ask Leo! that will give you some options for dealing with spam: https://askleo.com/how_do_i_stop_all_this_spam/
Mark them as spam or junk. Eventually the system will learn that these are spam and send them to the spam folder automatically.
I accidentally deleted my MSN.com (free) that I had for over 20-30 years. I cannot get it back do not remember password
If you don’t know the password, there are a few things you can try, but none is guaranteed to work.
This article discusses recovery options for the various ways that these accounts can be lost or compromised: http://askleo.com/what_are_my_lost_hotmail_account_and_password_recovery_options/
I don’t understand – msn.com is a website. Just visit it and it’s there.
Or did you have an @msn.com email address? In which case follow the account recovery steps that begin with you try to login, under “forgot password?” (or similar wording).
I find this a very ironic article as usually when I want to write to Hotmail or Yahoo to ask for support it is when they have logged me out. Tonight out of the blue Hotmail reckons I tried too many times to access my Hotmail account. I tried exactly ONE time. Then they provide for a catptcha that is TOTALLY IMPOSSIBLE to decipher.
Please Leo do me a favour and register for a hotmail account and see what you can do with their captcha. They don’t even have the bloody decency to say whether it is upper case specific.
The moment I can get into my HOtmail account again I’ll be saying bye bye to that account. I’m changing my accounts to Gmail.
I have multiple Hotmail accounts, have had several for years, and haven’t had any problems. When I am faced with a CAPTCHA it works. I’m not sure what to tell you.
It’s wise to always assume that a CAPTCHA is case sensitive. Most of the time if you can’t read one you can request another. I do find that things always work easier on a computer than they do on a phone or tablet. So that may be something to consider as well.
I have two outlook accounts, one is @hotmail.com and the other outlook.com. I have had the normal security ‘where to send a code’ I have tried asking for it to go to my hotmail a/c but apparently microsoft has trouble sending an outlook code to a hotmail address. It’s confused!! It also hasn’t sent it to the registered telephone number. Now I can’t get into the outlook email even to change the phone number etc. I am at a loss as to how to fix this – any ideas would be greatly appreciated
Any body can help. I couldn’t get access to my hotmail inbox. I can’t receive any email sent to my hotmail account but still work if I send email to everyone.
We cannot recover hacked accounts, lost or forgotten passwords. Please see this article for more information on your options:
Since this is a Hotmail account, then this article discusses recovery options for the various ways that these accounts can be lost or compromised:
Both hotmail. and yahoo have messed up my account. I cannot enter any of them. Please let me put in my own password and clear out whatever it is you did.
We can’t do anything about what happens on the outlook.com or yahoo.com websites.
I am unable to get into my old email account @hotmail.com which is the account for my facebook. This is my new email account @gmail.com can you please contact me in regards to getting back into my account thankyou.
I’ve had my account with hotmail since the day it became hotmail..
I forgot my password and I have not been able to get someone to help me get back into my account…
If someone who works for hotmail can please help me..
my account is not available.i can’t sign in and the passwords i keyed in turned out wrong which is impossible. pls help I’m already pissed with this. my apple id is locked and i can’t unlock because i can’t open the email account for my reset of password.pls advise
Your Apple ID and your Hotmail account are going to be two separate things. You would retrieve your Hotmail password from outlook.com, or live.com – which is Microsoft. You would retrieve your Apple ID from Apple.
Hi Im very upset that I cant log in to my hot mail as it wants me to prove its me with answers that I cant remember and no way to contact anyone for help I have so much stored in it and need help
If you don’t know the answers to the questions they are asking, it might be that you are permanently locked out of your account. It it were possible to circumvent this, it would be easy for hackers to break into email accounts.
My wife can’t log in her hotmail account(@hotmail.com), can somebody please assist about this issues?
We send the can’t log in report by last week, but until now still reply from your side?
Just let me know what information you guys need to help her reset her password.
My email “@hotmail.com” has been hacked from yesterday , I can’t access to it and hacker sending emails to my friends asking help
so please block my email and let me know how can I recover my email
If this is a Hotmail, MSN.com, Live.com or Outlook.com account, then this article discusses recovery options for the various ways that these accounts can be lost or compromised: http://askleo.com/what_are_my_lost_hotmail_account_and_password_recovery_options/
I have recently bought new cell phone device; I have tried to transfer my email account new cell phone device. The problem is that I created the email account 4 years and I have totally forgot the password as it never asked for it.
Microsoft is always indicating is unable to verify ownership using information provided.
The strange thing is formation is directly taken from the account because is active on old cellphone device.
Please help; I am using the email address that I am trying to recover because I still have an access to it.
Hotmail will not send my emails on my phone. It use to
I am trying to log into my hotmail account, but when I try it says that you are sending code,but you are sending code to
A email account that I stopped using 10 years ago and don’t know how to access it,could you not send code to my iPhone.
I am unable to receive emails on my computer or on my phone. Everything has worked since Friday, but so far this weekend and this week I am not getting any new emails sent to me in my inbox, and I have sent emails to myself from other users, and there are other people who I should have received emails from. I actually do get some emails in my junk box like usual, but still those emails I am receiving seem to be very little. Not sure if for some reason my account is locked/blocked by Outlook for any reason, but any help would be great. Is there a way to reset the account? Thanks
I receive emails that claims I emailed them to myself. How do I block them. They are in Portoguese
Mark the emails, and let your spam filter learn to recognize that kind of email as spam:
Hi…had a quick question about a hotmail (outlook) e-mail account. My husband says that someones personal e-mail just showed up in his contacts without his knowledge. That “he” didn’t enter it, but it happened automatically somehow. Is this even possible, or is he just trying to cover up the fact that he entered it himself? Just wondering if a computer can just autofill a contact without your knowledge….
Today, March 21, I cannot open my Outlook Hotmail account.
The hotmail is not working may i know what is the problem behind this.
The website is even not opening kindly let me know.
Hotmail.com redirects to outlook.live.com now. If you are having problems getting there it sounds like a browser problem. Try clearning your browser cache: https://askleo.com/whats_a_browser_cache_how_do_i_clear_it_and_why_would_i_want_to/
Microsoft and Hotmail itself have been experiencing some problems the last day or so. There’s nothing you can do but wait for them to fix it.
It was having a problem a day or two ago but seems to be working now.
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